Name: Beaphar Odour Eliminator 400ml
Brand: Beaphar
Price: 42.0 AED
Availability: InStock

Beaphar Odour Eliminator 400ml

Dhs. 42.00

Beaphar Odour Eliminator uses friendly micro-organisms as its active ingredient. As soon as Beaphar odor eliminator comes into contact with unpleasant odors the micro-organisms are activated and set to work, eating it away. With stubborn lingering odors, place a damp cloth over the spot. The micro-organisms will remain active for weeks. Size: 400ml.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Simple Solution Extreme Stain & Odour Remover for Dogs

Dhs. 72.50

Simple Solution EXTREME Stain & Odour Remover Spray (32 fl oz) has a fast-acting formula that removes even the toughest pet stains and odours. Professional strength bacteria and enzyme formula works on both new and old problem areas, including carpet pad odors. Extreme Stain and Odor Remover is a professional strength formula of Pro-Bacteria and enzymes to break down and eliminate stains and odors. Safely and quickly removes dog and cat urine, feces, and vomit on carpet, upholstery, bedding, fabric toys, clothing, or other water-safe surfaces in your home.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Simple Solution Extreme Stain & Odour Remover for Dogs

Simple Solution Yard Odor Away Hose Spray Concentrate

Dhs. 142.00

Sometimes the great outdoors can be spoilt by the odor of pet waste, even after cleaning up after your pet, sometimes smells linger. Simple Solution Yard Odor Away Hose Spray Concentrate will help you to neutralize these odors instantly. Pro-Bacteria patented odor-neutralizing technology works with natural enzymes and fragrances to accelerate the breakdown of pet waste and odors, while leaving your yard smelling like fresh cut grass. Simple Solution Yard Odor Away Hose Spray Concentrate is also great for use on decks, patio furniture, concrete, rock, and other backyard features. Rest assured that Simple Solution Yard Odor Away is safe to use around children and pets when used as directed and it wont harm your lawn or garden.

How to Use: Before use, remove excess solid or liquid waste. Shake bottle well.

Connect the Simple Solution Yard Odor Away sprayer to the hose. Hold down the sprayer lock tab and turn the nozzle counterclockwise to the ON position until the nozzle clicks and locks into place. Turn the water on at about 1/4 to 1/2 pressure. Spray evenly over the affected area. Let treated area dry naturally. Repeat as needed. After treatment, turn the nozzle to the OFF position and then turn the water off. Hold down the lock tab and turn the nozzle counterclockwise to the WATER position until remaining sprayer water drains, then disconnect the sprayer from the hose.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Simple Solution Yard Odor Away Hose Spray Concentrate

Simple Solution Patio and Decking Stain and Odour Remover (4L)

Dhs. 126.00

A unique formula containing Pro-Bacteria producing enzymes specific to pet messes, Simple Solution Patio and Decking Stain and Odour Remover organically removes urine, faeces and vomit and quickly neutralises odours instead of covering them up. Safe for use around pets and children when used as directed, Simple Solution Patio and Decking Stain and Odour Remover has been specially formulated for patios and decking, leaving a nice, fresh smell with no requirement to dilute.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Simple Solution Patio and Decking Stain and Odour Remover (4L)

Simple Solution Home Stain & Odour Remover Spring Breeze

Dhs. 68.25

This Simple Solution Spring Breeze Stain and Odour Remover is more than just an ordinary deodoriser as it completely eliminates all organic stains and odours. That includes urine, vomit, blood, dirt, grass and many more stains whilst still leaving your home smelling great! Simply blot the stain with a paper towel and then spray the stain remover directly on to the affected area. Wait for 10 minutes for the cleaning process to take effect and then blot up excess foam with a colour safe cloth and leave the area to dry naturally over 24 hours.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Simple Solution Home Stain & Odour Remover Spring Breeze

Simple Solution Home Stain & Odour Remover Rain Forest Fresh

Dhs. 68.25

This Simple Solution Rain Forest Stain and Odour Remover is more than just an ordinary deodoriser as it completely eliminates all organic stains and odours. That includes urine, vomit, blood, dirt, grass and many more stains whilst still leaving your home smelling great! Simply blot the stain with a paper towel and then spray the stain remover directly on to the affected area. Wait for 10 minutes for the cleaning process to take effect and then blot up excess foam with a colour safe cloth and leave the area to dry naturally over 24 hours.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Simple Solution Home Stain & Odour Remover Rain Forest Fresh

Simple Solution Hardfloor Stain & Odour Remover

Dhs. 63.00

Simple Solution Stain and Odour Remover for Hard Floors (750ml) is a specifically formulated solution to remove stains and odours from hard floors. It is safe to use on a variety of hard surfaces such as linoleum, vinyl, sealed wood, marble, brick and ceramic tile. Simple Solution Hard floors Stain and Odour Remover works great on both new and old problem areas in the home and will permanently remove stains and odours caused by dirt, vomit, urine and faeces and other unwanted stains and odours.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.