Beaphar XtraVital Chinchilla Bathing Sand ensures that the chinchillas fur stays in perfect condition. Taking a dust bath is natural behaviour for your Chinchilla, it is how they keep their lush coats clean and healthy in the wild. A regular dust bath is an absolute necessity for chinchillas. Not only does this keep their coats in good condition, but it is also relaxing and fun. Use a heavy, tip-resistant bowl or deep dish and offer the dust bath to your chinchilla at least twice a week, typically in the evening when they are more active. Usually 10 to 15 minutes is plenty of time for a chinchilla bath. You can offer the bath more frequently if your chinchilla's fur starts to look rough or feels damp or oily. In humid weather, baths should be offered more frequently. The dust bath should only be made available to the chinchilla intermittently, rather than left in the cage indefinitely. Too much bathing can dry the skin, and if the dust is left in the cage chinchillas will often use it as a litter box. If your chinchilla has dry, flaky skin or seems itchy, decrease the bathing time and frequency a bit. You can re-use the dust for several baths. Make sure to scoop out any waste when the chinchilla is done each bath. If the dust starts to look clumpy or dirty, discard and use fresh dust. Can also be used by hamsters and gerbils.

!!!JULY 2024 DELIVERY UPDATE!!!

Please note that deliveries placed after Saturday, 6th July will be delivered in the first week of August as we close for summer break. You are welcome to place orders now, but please not delivery will only take place in the first week of August 2024.

Delivery Timings:

Please note, we do not deliver on Saturdays or public holidays, and have a very limited delivery schedule on Sundays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Sunday to Thursday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Friday and Saturday will be delivered on the following Monday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Beaphar XtraVital Chinchilla Bathing Sand - Small Pet

Beaphar Care+ Junior Rabbit Food

Dhs. 23.50

Beaphar Care+ Junior Rabbit Food is a very tasty, super-premium complete feed for young rabbits up to 10 months. Care+ has been developed in collaboration with Veterinary Surgeons, nutritionists and rabbit experts. Since every extrusion (pellet) has the same composition, selective feeding will be prevented. The extrusions are smaller than those of Care+ for adult rabbits, which makes them easier for young rabbits to eat. The result is no more left-overs and the assurance that a complete diet has been consumed. Care+ Junior Rabbit is rich in Vitamin A and E and contains a well-balanced calcium / phosphoros ratio for healthy growth. Care+ has a low fat content and contains a well-balanced Omega 6 / Omega 3 fatty acid ratio. Natural Ingredients like; Echinacea, Spirulina and Yucca schidigera have been added and the minerals in this feed are surrounded by a protein coating, which improves absorption and supply to the body. FOS & MOS are included to support the intestinal flora. The variety of different ingredients in Care+ Junior Rabbit make it a perfectly balanced feed for your rabbit.

!!!JULY 2024 DELIVERY UPDATE!!!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Care+ Junior Rabbit Food - Food & Hay

Beaphar Lactol Feeding Set

Dhs. 28.00

The Beaphar Lactol Feeding Set is a nursing bottle set that is suitable for a variety of baby animals and pets. Set contains a soft small bottle with two replacement teets and a cleaning brush.

!!!JULY 2024 DELIVERY UPDATE!!!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Lactol Feeding Set - Milk Replacers

VetIQ Nibblots Small Animal Treats - Berries

Dhs. 15.00

VetIQ Nibblots Small Animal Treats - Berries have been formulated to maintain your small animals wellbeing. They comprise of a crispy cereal shell with a soft fruity centre which contains a source of Omega 3 and vitamins to help promote a healthy skin and coat and can help to create bonding between pet and owner.

Natural preservative system (Rosemary Extract)
No artificial colours or preservatives

Directions for Use: Ensure fresh drinking water is always available for your pet. Small animals should be supervised at all times whilst feeding. This product is intended for supplemental feeding only.

Hamsters & Mice: 1 treat per day
Pet Rats: Up to 1-2 treats per day
Guinea Pigs & Gerbils: Up to 3 treats per day
Rabbits: Up to 5 treats per day

Size: 30g

Store in a cool, dry place, away from direct sunlight.

Composition: Cereals, Oils & Fats (2% Omega-3 & 5% Omega-6 Fatty Acids), Derivatives of Vegetable Origin, Fruit (2.5% Blueberry and 2.5% Cranberry), Minerals
Additives per Kg: Antioxidants, Colours, Flavourings. Nutritional additives: Vitamin A 1000IU/kg, Vitamin D 150IU/kg, Vitamin E 112mg/kg
Analytical Constituents: Crude protein 7.7%, Crude Fibre 2.2%, Crude Oils & Fats 25.2%, Crude Ash 1.8%, Moisture 9.8%
Ingredients: Wheat Flour, Vegetable Oil, Corn Starch, Salt, Apple & Cranberry Powder, Blueberry Powder, Ascorbyl Palmitate, Multifruit Flavour, Colouring, Rosemary Extract, Vitamin E (all rac-a-tocopherol-acetate), Vitamin A, Vitamin D3.
Guaranteed Analysis: Crude Protein (min) 7.3%, Crude Fat (min) 22.7%, Crude Fibre (max) 2.6%, Moisture (max) 10.9%, Ash (max) 2.3%, Calcium (max) 0.02%, Phosphorus (max) 0.2%

!!!JULY 2024 DELIVERY UPDATE!!!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

VetIQ Nibblots Small Animal Treats - Berries - Treats &

Cat's Best Universal Litter (11kg)

Dhs. 84.00

Cat's Best Universal Litter is an ingenious universal bedding comprising of hygienic pellets made of 100% plant fibres. Natural plant fibre bedding, universally suitable for virtually all small domestic pets - especially in homes where several different kinds of animals are kept.

Hygiene pellets made of plant fibres, for example for:

Cats
Hares
Rabbits
Hamsters
Chinchillas
Ferrets
Guinea pigs
many bird species

Ideal for daily cleaning. Effective as additional bedding for areas around drinking bottles, etc.

!!!JULY 2024 DELIVERY UPDATE!!!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Cat’s Best Universal Litter (11kg) - Litter & Hygeine

Pet Remedy Plug-In Diffuser Pack (3-pin)

Dhs. 126.00

Natural de-stress and calming solution for all your animals. Help to calm and relax your animals naturally without the use of sedatives. Can be used during high stress activities like transporting, moving house, vet visits, introduction to new environments and works well just as a general calmer at home to help keep animals relaxed. Pet Remedy is suitable for all mammals, birds and reptiles; including cats, dogs, rabbits, rodents, horses, and birds too.
**Starts to help immediately
**Helps calm your pet without sedating
**Helps stressed pets become more attentive, settled, and receptive to their owners
Pet Remedy works alongside the brains natural messengers called neurotransmitters, which work by telling the nerve receiving the message either to calm (via GABA pathway) or get fired up. In times of stress or anxiety the nerves get over stimulated, which leads on to the many different signs of stress we see in our animals. The special Pet Remedy blend of essential oils is valerian based and works alongside these natural relaxation pathways to help calm the nerves of anxious or stressed animals. Always consult your vet if your pet shows persistent or out of character signs of stress, or you observe any sudden behavioural changes.
There are many ways to use Pet Remedy:
*The Pet Remedy Spray can be used immediately and directly applied on your animal. Instead of spraying directly at the animal, and to avoid it spraying into your pets eyes, spray one or two spritzes into a cloth and rub over the pets chest area.
*Use the Pet Remedy Atomiser or Plug-in Diffuser inside your home to help calm animals
*Calming wipes are an easy, convenient way to apply the Pet Remedy as an alternative to the spray.

!!!JULY 2024 DELIVERY UPDATE!!!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Pet Remedy Plug-In Diffuser Pack (3-pin) - Calming & First

Pet Remedy Calming Spray - 200ml

Dhs. 110.25

!!!JULY 2024 DELIVERY UPDATE!!!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Pet Remedy Calming Spray - 200ml - Calming & First Aid

Beaphar Care+ Guinea Pig Food

Dhs. 25.00

Beaphar Care+ Guinea Pig Food is an extremely palatable and well-balanced super-premium feed that has been developed in collaboration with veterinary surgeons, dieticians and leading guinea pig experts. Care+ is enriched with extra vitamin C and also contains proteins of high biological value for optimum growth. This food has low fat content and contains Omega 6 and Omega 3 fatty acids, Echinacea and Spirulina. The Vit E Cell Protection System protects your guinea pigs cells against damaging external influences. Chelated minerals improve absorption and supply to the body, resulting in a healthy mineral balance in the body. FOS and MOS are included as prebiotics. Yucca schidigera extracts help to minimize the odor of faeces and urine. The variety of different ingredients in Care+ ensure that your guinea pig is cheerful, vivacious and guarantees a long and healthy life. With Care+ you can be sure that you have the best food for your guinea pig.

!!!JULY 2024 DELIVERY UPDATE!!!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Care+ Guinea Pig Food - Food & Hay

Mikki Eye Wipes

Dhs. 26.50

Mikke Eye Wipes are handy, easy to use wipes specially designed for the delicate eye area to remove discharge and tear marks often found around your pets eyes. Keeping your pets eyes clear and clean helps to prevent unwanted blockage of ducts which can lead to potential infections of the eye. These wipes are suitable for all large and small pets. Container with 17 wipes.

!!!JULY 2024 DELIVERY UPDATE!!!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods