Beaphar XtraVital Chinchilla Bathing Sand ensures that the chinchillas fur stays in perfect condition. Taking a dust bath is natural behaviour for your Chinchilla, it is how they keep their lush coats clean and healthy in the wild. A regular dust bath is an absolute necessity for chinchillas. Not only does this keep their coats in good condition, but it is also relaxing and fun. Use a heavy, tip-resistant bowl or deep dish and offer the dust bath to your chinchilla at least twice a week, typically in the evening when they are more active. Usually 10 to 15 minutes is plenty of time for a chinchilla bath. You can offer the bath more frequently if your chinchilla's fur starts to look rough or feels damp or oily. In humid weather, baths should be offered more frequently. The dust bath should only be made available to the chinchilla intermittently, rather than left in the cage indefinitely. Too much bathing can dry the skin, and if the dust is left in the cage chinchillas will often use it as a litter box. If your chinchilla has dry, flaky skin or seems itchy, decrease the bathing time and frequency a bit. You can re-use the dust for several baths. Make sure to scoop out any waste when the chinchilla is done each bath. If the dust starts to look clumpy or dirty, discard and use fresh dust. Can also be used by hamsters and gerbils.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Beaphar XtraVital Chinchilla Bathing Sand

LindoPet Universal Litter

Dhs. 38.00

LindoPet Universal Litter is a substrate litter that can be used for cats, rodents, birds and other small animals. It is a completely natural, environmentallt friendly litter made from 100% conifer wood with no chemical additives. Size: 10 Liters, approx 4.2kg.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Care+ Chinchilla Food - 1.5KG

Dhs. 65.50

Beaphar Care+ Chinchilla Food is an extremely palatable and well-balanced super-premium feed that has been developed in collaboration with veterinary surgeons, dieticians and leading chinchilla experts. It contains proteins of high biological value for optimal growth. Care+ has a low fat content and contains Omega 6 and Omega 3 fatty acids, Echinacea and Spirulina. The Vit E Cell Protection System protects your chinchillas cells against damaging from external influences. Chelated minerals improve absorption and supply to the body, resulting in a healthy mineral balance in the body. FOS and MOS are included as prebiotics. Yucca schidigera extracts help to minimize the odor of faeces and urine. The variety of different ingredients in Care+ ensure that your chinchilla is cheerful, vivacious and guarantees a long and healthy life. With Care+ you can be sure that you have the best food for your chinchilla.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Mikki Eye Wipes

Dhs. 24.50

Mikke Eye Wipes are handy, easy to use wipes specially designed for the delicate eye area to remove discharge and tear marks often found around your pets eyes. Keeping your pets eyes clear and clean helps to prevent unwanted blockage of ducts which can lead to potential infections of the eye. These wipes are suitable for all large and small pets. Container with 17 wipes.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Pet Remedy Plug-In Diffuser Pack (3-pin)

Dhs. 126.00

Natural de-stress and calming solution for all your animals. Help to calm and relax your animals naturally without the use of sedatives. Can be used during high stress activities like transporting, moving house, vet visits, introduction to new environments and works well just as a general calmer at home to help keep animals relaxed. Pet Remedy is suitable for all mammals, birds and reptiles; including cats, dogs, rabbits, rodents, horses, and birds too.
**Starts to help immediately
**Helps calm your pet without sedating
**Helps stressed pets become more attentive, settled, and receptive to their owners
Pet Remedy works alongside the brains natural messengers called neurotransmitters, which work by telling the nerve receiving the message either to calm (via GABA pathway) or get fired up. In times of stress or anxiety the nerves get over stimulated, which leads on to the many different signs of stress we see in our animals. The special Pet Remedy blend of essential oils is valerian based and works alongside these natural relaxation pathways to help calm the nerves of anxious or stressed animals. Always consult your vet if your pet shows persistent or out of character signs of stress, or you observe any sudden behavioural changes.
There are many ways to use Pet Remedy:
*The Pet Remedy Spray can be used immediately and directly applied on your animal. Instead of spraying directly at the animal, and to avoid it spraying into your pets eyes, spray one or two spritzes into a cloth and rub over the pets chest area.
*Use the Pet Remedy Atomiser or Plug-in Diffuser inside your home to help calm animals
*Calming wipes are an easy, convenient way to apply the Pet Remedy as an alternative to the spray.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Pet Remedy Plug-In Diffuser Pack (3-pin)

GoodGirl Catnip Powder

Dhs. 13.00

100% natural catnip. If you prever your catnip in powder form, then this Good Girl Catnip Powder is one of the few powdered catnips on the market. Instead of having shreds left around, this powder form of 100% catnip blends well into carpeted areas over cat towers or can be easily rubbed into cats plush toys. Catnip is a natural stimulant that encourages play and exercise for cats. Rub into cat scratching posts, plush toys and any items you are happy for your cat to enjoy, encouraging cats to play excitedly instead of damaging expensive home furnishings. 20g tub of 100% natural catnip in powder form. Meowee!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Care+ Guinea Pig Food

Dhs. 23.50

Beaphar Care+ Guinea Pig Food is an extremely palatable and well-balanced super-premium feed that has been developed in collaboration with veterinary surgeons, dieticians and leading guinea pig experts. Care+ is enriched with extra vitamin C and also contains proteins of high biological value for optimum growth. This food has low fat content and contains Omega 6 and Omega 3 fatty acids, Echinacea and Spirulina. The Vit E Cell Protection System protects your guinea pigs cells against damaging external influences. Chelated minerals improve absorption and supply to the body, resulting in a healthy mineral balance in the body. FOS and MOS are included as prebiotics. Yucca schidigera extracts help to minimize the odor of faeces and urine. The variety of different ingredients in Care+ ensure that your guinea pig is cheerful, vivacious and guarantees a long and healthy life. With Care+ you can be sure that you have the best food for your guinea pig.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Pet Remedy Calming Spray - 200ml

Dhs. 110.25

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Pet Remedy Refill for Plug-in Diffuser - 2x40ml

Dhs. 126.00

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Pet Remedy Refill for Plug-in Diffuser - 2x40ml

Natures Nibbles Honey Sticks

Dhs. 13.00

Deliciously tasty, crunchy cereal based treat for rodents, Rotastak Natures Nibbles Honey Sticks are packed with wholesome, nutritious ingredients, with added honey for a sweet flavour they love and an energy source to keep them vibrant and full of life. Designed to promote healthy, happy pets, Rotastak Natures Nibbles Honey Sticks provide your pet with a delicious and beneficial treat, offering a crunchy texture that helps wear down their ever-growing teeth. It is comprised of cereals, seeds, nuts and vegetables, formed onto a natural wooden stick with one cage clip per bar for easy attachment to your pets enclosure. Suitable for all small pets including rabbits, guinea pigs, hamsters, gerbils, mice and rats for occasional treating.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Rotastak Yummy Fruity Shapes

Dhs. 5.50

Delicious fruity shaped crunchy biscuits suitable as a snack or rewarding treat for rabbits, guinea pigs, hamsters, gerbils, mice and rats. Yummy fruity bites are an ideal treat for your small animal. Note: This product is a treat and therefore should not be given in large quantities. Size: 50g

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Deo-Home for Rodents

Dhs. 39.00

Beaphar Deo-Home for Rodents neutralizes unpleasant odours (urine, excrement, waste food, etc.) producing a hygienic effect in rodent cages. With regular use, it forms a protective layer at the bottom of the cage preventing scale caused by urine.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

GoodGirl Catnip Leaves

Dhs. 16.00

GoodGirl Catnip Leaves will drive cats wild with excitement, encouraging fun and exercise by stimulating their natural hunting behaviour. The Armitage GoodGirl Catnip Leaves use only the most aromatic parts of the highest quality catnip plant, helping you to entertain your cat! GoodGirl Catnip Leaves can be used to entice or encourage plat by sprinkling on cat scratching posts, plush toys and any items you are happy for your cat to enjoy, encouraging cats to play excitedly instead of damaging expensive home furnishings. 25g packet of 100% natural catnip. Meowee!

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Rouletties Cheese Cat Treats - 44g

Dhs. 14.00

Beaphar Rouletties Cheese Cat Treats are tasty and fun treats infused with cheese. Your cat will love them! Ideal as a reward, mid-meal snack treat or to put inside an treat dispenser.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Rouletties Cheese Cat Treats - 44g

Zupreem Nature's Promise Western Timothy Hay

Dhs. 29.50

Naturals Timothy Hay is wholesome, sun-cured hay and a great choice for healthy digestion for your small pet. Pesticide-free, long-strand fiber and low-protein hay for every day feeding. Feed free choice and make sure your pet has ample amounts of hay each day. The amount offered will vary depending on the size of the pet. Place in a feed hopper or bin, or feed loose on the bottom of the cage. Increase your pet’s hay consumption by finding new and creative ways to offer the hay, such as hiding in animal-safe toys or cardboard tubes to encourage foraging. If hay becomes wet, remove and replace it.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Zupreem Nature's Promise Western Timothy Hay

HVT PremiumSpan Bedding Natural (250L)

Dhs. 103.00

Your four-legged friends will be on cloud nine with HVT PremiumSpan Bedding. Unscented, this is a bulk pack of natural pet bedding that is comprised of untreated softwood chips to provide pets with an animal-friendly, healthy nest. PremiumSpan pet bedding is free of contaminants and highly absorbent. Moisture and odor is reliably absorbed, providing your small furry friend with an outstandingly hygeininc environent that is clean, dry and odour free. Please make sure you change your pet bedding regularly to keep your pets home dry and clean. A dirty, unhygeinic bed can lead to a number of undesirable infections for your pet.

PREMIUMSPAN pet is great for rabbits, chinchillas, hamsters, guinea pigs, rats and mice.