Bringing you and your pet family amazing savings all year round - the more you shop the more you earn!

You can also earn points by engaging with us on our social media channels, by signing up to newsletters, referring friends..and more...

HappyPets Happies FAQ

What is HappyPets Happies?

The Happies program is our way of showing how much we appreciate you and your pet family. You can earn points on reviews, purchases, and much, much more. Points can then be
used to earn discount vouchers toward your future purchases – with options to build and collect more points for better rewards. That means the more points you collect, the more you save! PAWESOME!!!!

Who can join?

Anyone can join the Happies rewards program. Once you create an account, you will be
automatically enrolled in the program. If you are a long time HappyPets customer – your details will already be uploaded in the reward program and all you need to do is sign up using your existing credentials and you will be able to start earning points immediately.

How do I earn points?

You’ll even earn points just for creating or validating your account on HappyPets! After that, you can also earn points by following us on social media, writing product reviews, and obviously shopping with us. Every dirham you spend earns you 1 Happie. To see all the ways you can earn points, click the “Earn Points” tab in the Happies Rewards menu (located at the bottom right of your screen).

How do I redeem my points?

Select the “Redeem Happies” tab, located in the Happies Rewards Menu on the website. If you have enough points, you can claim them for a reward, or you can gather more points to get to the next reward tier. You will receive a special code to use on your next purchase to apply this reward.

Is there a maximum amount of points that I can earn?

No, the sky's the limit!

Does my Happies tier ever change?

We don’t have a tiered program, just amazing rewards for every time you spend with us. And the chance to build up your points for bigger prizes.

How do I get points for following on social media?

Simply log in to your account and go to the Happies Reward dashboard (on the bottom of your screen). Select the tab “Earn Points” and click on any of the social media outlets you wish to follow. Log in to that platform and “like” or follow us! If you already follow us, simply unfollow then follow again to get points for this action.

Can I use my points during checkout?

Your points must first be redeemed for a special code, which can then be applied to your purchase total during checkout.

Are my Happies valid for the rest of time or do points expire?

Happies Rewards are valid for 18 months, after which they will expire. But don’t worry we will always remind you before they are due to expire.

Where can I report a problem or give feedback?

You can whatsapp on +971529161982 during our business hours: Monday-Friday 8 AM-7 PM Gulf Standard Time. Or you can email us anytime at

Are my Happies Rewards exchangeable for other discounts or offers or for cash?

No. You cannot use the Happies you have collected for anything other than the amount of discount which can be redeemed on your next purchase.

Are my Happies Rewards refundable?

No. Once you have redeemed points against a purchase, they are non-refundable. Your points are deducted when you purchase but if you wish to return or cancel an order your points will not be refunded.

How do I leave the program?

If you no longer wish to earn points, please contact us on to be
disenrolled. Please note that any points accrued will be lost, and will no longer available should you decide to enroll again.