Safe4 has been protecting professionals, those in their care and the environment for more than 20 years. All products meet stringent efficacy tests whilst being environmentally friendly. They pride themselves on complying with the ever-increasing number of regulations and directives BEFORE they become compulsory. None of their products are tested on animals. Safe4 takes its responsibilities seriously and this is recognized by some of the leading organizations that now use Safe4 to prevent harmful infection.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Safe4 Odour Killer Spray 500ml - First Aid

Simple Solution Dog Stain & Odor Remover, Rainforest Fresh (750ml)

Dhs. 68.25

This Simple Solution Rain Forest Stain and Odour Remover is more than just an ordinary deodoriser as it completely eliminates all organic stains and odours. That includes urine, vomit, blood, dirt, grass and many more stains whilst still leaving your home smelling great! Simply blot the stain with a paper towel and then spray the stain remover directly on to the affected area. Wait for 10 minutes for the cleaning process to take effect and then blot up excess foam with a colour safe cloth and leave the area to dry naturally over 24 hours.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Simple Solution Home Stain & Odour Remover Rain Forest Fresh

Simple Solution Dog Stain & Odor Remover, Spring Breeze (750ml)

Dhs. 68.25

This Simple Solution Spring Breeze Stain and Odour Remover is more than just an ordinary deodoriser as it completely eliminates all organic stains and odours. That includes urine, vomit, blood, dirt, grass and many more stains whilst still leaving your home smelling great! Simply blot the stain with a paper towel and then spray the stain remover directly on to the affected area. Wait for 10 minutes for the cleaning process to take effect and then blot up excess foam with a colour safe cloth and leave the area to dry naturally over 24 hours.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Simple Solution Home Stain & Odour Remover Spring Breeze -

Simple Solution Hardfloor Stain & Odour Remover

Dhs. 63.00

Simple Solution Stain and Odour Remover for Hard Floors (750ml) is a specifically formulated solution to remove stains and odours from hard floors. It is safe to use on a variety of hard surfaces such as linoleum, vinyl, sealed wood, marble, brick and ceramic tile. Simple Solution Hard floors Stain and Odour Remover works great on both new and old problem areas in the home and will permanently remove stains and odours caused by dirt, vomit, urine and faeces and other unwanted stains and odours.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Simple Solution Hardfloor Stain & Odour Remover - Hygeine &

Simple Solution Stain & Odor Remover, Floral Fresh (946ml)

Dhs. 82.00

Pet Stain & Odor Remover, Floral Fresh Scent

We love our pets, but not the stinky messes they make. Simple Solution Floral Fresh Pet Stain & Odor Remover has a unique formula with Pro-Bacteria™ and enzymes that break down, neutralize, and permanently eliminate dog and cat stains and odors. Leave your home smelling spring fresh, and keep your furbabies from marking the same spots, and. Effective on urine, feces, and vomit. Okay to use on carpet, upholstery, or other water-safe surfaces in your home. Safe around children and pets when used as directed.

REMOVES PET STAINS – Simple Solution Floral Fresh Pet Stain & Odor Remover eliminates and neutralizes tough pet stains and odors such as urine, feces, or vomit, leaving behind a pleasant floral scent.
UNIQUE PRO-BACTERIA™ FORMULA – Our Stain and Odor Remover has a unique formula that uses 2X Pro-Bacteria™ and enzymes to eliminate pet stains and odors, and help prevent repeat marking by pets.
BREATHE DEEP AND RELAX – Leave your home smelling spring fresh with our pleasing floral scent.
NEW PATENTED MULTI-FUNCTIONAL SPRAYER – Designed with a 3-in-1 nozzle sprayer: foam, mist, and stream. Bottle comes with a seal cap and detached sprayer to prevent leaks in transit. Made in the USA.
WORKS ON WATER SAFE SURFACES – Safely removes pet stains and odors on carpet, upholstery, bedding, fabric toys, clothing, or other water-safe surfaces in your home.

Ingredients: Purified Water, Natural Non-Pathogenic Bacteria, Denatured Ethanol, Natural Enzymes, Detergent and Fragrance

Instructions:

Saturate the soiled area. When treating carpet, cover twice the size of the mess and be sure to saturate the carpet backing and padding.
Let sit for 10 minutes for the enzymes and Pro-Bacteria to break down the organic proteins. Blot excess moisture with a color-safe cloth.
Allow the area to dry naturally, which may take 24-48 hours. When dry, the stain and odor will disappear.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Simple Solution Stain & Odor Remover, Floral Fresh (946ml)

Safe4 500ml Wall Dispensers

Dhs. 21.00

Metal wall Bracket for use with Refillable 500ml Safe4 Hand scrub bottles

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods