Safe4 has been protecting professionals, those in their care and the environment for more than 20 years. All products meet stringent efficacy tests whilst being environmentally friendly. They pride themselves on complying with the ever-increasing number of regulations and directives BEFORE they become compulsory. None of their products are tested on animals. Safe4 takes its responsibilities seriously and this is recognized by some of the leading organizations that now use Safe4 to prevent harmful infection.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Safe4 Odour Killer Spray 500ml - First Aid

Safe4 Disinfectant Cleaner - Clear, 500ml

Dhs. 35.00

Safe4 Disinfectant Cleaner is the only product in the veterinary sector with DEFRA approval against three orders in all four fragrances (Tuberculosis Orders, Diseases of Poultry Order and the Avian Influenza and Influenza of Avian Origin in Mammals Order & General Orders). There is no need to rinse away with water after application as animals can come into contact with the disinfectant whilst still wet.

This pre-diluted ready to use spray contains Safe 4 disinfectant concentrate diluted at ratio of 1:10 and is re-fillable with the concentrated disinfectant bottles. Plastic used for this product is made from recycled materials and is recyclable.

Does NOT contain harmful Phenols, Aldehydes or Alcohol
It is NON-toxic, NON-staining, NON-tainting and a NON-irritant at all working dilutions
It is kind to the environment, as it is water-based and biodegradable
It is manufactured in the United Kingdom and efficacy tested by recognized UK laboratories
Available Fragrances: Green – Apple, Blue – Freshmint, Clear – Odourless

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Disinfectant Cleaner - Clear 500ml - First Aid

Anovet Natural Disinfection Concentrate

Dhs. 375.00

A safe, full spectrum, new generation disinfection solution suitable for all animals and bird offering all-in-one natural disinfectant with antiseptic, antibacterial and antifungal properties proven to kill 99.995% of bacteria, viruses, fungi and spores. Anovet is a revolutionary product that is non-toxic, free of alcohol, aldehydes, dyes, scents and is non-staining, hypoallergenic, non-irritant and pH neutral. Sounds to good to be true? This amazing product is 99% water, comprised of an electrochemically activated salt solution using patented technology which makes a safe, full spectrum, new generation disinfection solution that is completely safe to animals.
Home Disinfection: Anovet offers an easy, no-rinse disinfection solution for all areas in and around the home including crates, work surfaces, decks - anywhere.
Direct Animal Care: As a treatment or antiseptic, Anovet is completely painless on application with no side effects, with increased healing and reduction in itchiness. Proven results against the development of bacteria and fungi related skin infections and minor cuts and abrasions. Available in ready-to-use 500ml and 1 Litre bottles, as well as a 5 Litre Concentrate.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Anovet Natural Disinfection Concentrate - First Aid

Beaphar Cage Fresh Granules

Dhs. 45.00

A fresh alternative to the bad smells that often arise from small animal cages and hutches. Locked within the white granules of "Cage Fresh" is the latest in encapsulation and friendly-microbe technology. As soon as they get wet (for instance if a rodent urinates on them) the granules become activated. Urine is instantly neutralized and then broken down to harmless by-products, which do not smell.

Beaphar Cage Fresh Granules freshen cages and hutches quickly and simply. Contains friendly microbes that are harmless to pets and people, but which neutralise and break down the odours of small animal urine. One light sprinkling of cage fresh granules will keep your hutch fresher all week, which is more pleasant for you and your pet. An added benefit is that the reduced smell makes your pet less likely to be bothered by flies or flystrike.

Size: 600g.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Mint, 25L

Dhs. 1,400.00

Most animal carers who try Safe4 Disinfectant Cleaner say they prefer it because:
It is APVMA Approved No. 70073-62442
There is no need to rinse away with water after application as animals can come into contact with the disinfectant whilst still wet.
It does NOT contain harmful phenols, Aldehydes or Alcohol
It is NON-toxic, NON-staining, NON-tainting and a NON-irritant at all working dilutions
It is kind to the environment being water based and biodegradable
It is manufactured in the United Kingdom and efficacy tested by recognised UK laboratories
Available Fragrances: Green – Apple, Blue – Freshmint, Clear – Odourless

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Mint 25L - First Aid

Safe4 Disinfectant Wipes

Dhs. 142.00

Safe4 disinfectant wipes are impregnated in our apple fragrance disinfectant on a bio-degradable recycled woven fabric. Safe4 disinfectant wipes:
Do NOT contain Phenols, Aldehydes or alcohol.
Are flushable
Recyclable container
Second-use plastic
Biodegradable wipes and fluid
The wipes can be used to wipe down an animal’s skin. This is helpful with skin diseases such as ringworm and to keep animal’s safe from Alabama rot when they’ve been in muddy woodland areas or in puddles.

The 200 wipes container wipes measure 200 mm x 200 mm

The disinfectant impregnated on the wipes is our concentrate disinfectant diluted at a 1:10 ratio which is our strongest dilution which is capable of killing the most resistant diseases such as Avian Flu and Clostridium Perfringens.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Apple, 25L

Dhs. 1,400.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Apple 25L - First Aid

Safe4 Concentrated Disinfectant - Clear, 5L

Dhs. 350.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Clear 5L - First Aid

Safe4 Concentrated Disinfectant - Apple, 5L

Dhs. 350.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Apple 5L - First Aid

Safe4 Disinfectant Cleaner - Apple, 500ml

Dhs. 35.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Disinfectant Cleaner - Apple 500ml - First Aid

Living World Ergonomic Dish - Green

Dhs. 19.00

The Living World Ergonomic Dish is ergonomically slanted so your beloved small pet does not have to strain its neck to get to its food or water. The ceramic dish is non-porous and bacteria-safe. The dishes have been designed to be base-heavy to prevent overturning when your pet reaches onto them to drink or eat. The dishes are suitable for food or water. Small size is sized to hold 120ml, while large is sized to hold 420ml.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Living World Ergonomic Dish - Green - Bowls & Bottles

Safe4 500ml Wall Dispensers

Dhs. 21.00

Metal wall Bracket for use with Refillable 500ml Safe4 Hand scrub bottles

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Clear, 25L

Dhs. 1,400.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Clear 25L - First Aid

Safe4 Pump Dispenser

Dhs. 28.00

Safe4 Pump Dispensers are available for 5 litre and 25 litre containers. They save you time and product spillages. Each pump dispenses 30ml of liquid.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Pump Dispenser - 5 Liter Pump - First Aid

Safe4 Concentrated Disinfectant - Mint, 5L

Dhs. 350.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Concentrated Disinfectant - Mint 5L - First Aid

Safe4 Disinfectant Cleaner - Mint, 500ml

Dhs. 35.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Safe4 Disinfectant Cleaner - Mint 500ml - First Aid

Living World Hay Spinner

Dhs. 49.00

This Living World Hay Wheel provides an easy and convenient way to feed hay to small pet mammals. Simply fill it with hay and watch as your pet has fun spinning or rolling it around. You can even hide treats inside the hay for extra appeal. The Hay Wheel encourages natural foraging behaviour and is an enticing way to provide essential nutrients. Small pets can access the hay on the front through the wheel, or on the sides through mini carrot-shaped openings. The Hay Wheel can be used three ways: installed on the cage, placed on a stand, or free-standing, enabling your furry friend to roll it around. In all cases, the hay remains fresh and clean. It is suitable for rabbits, guinea pigs and chinchillas. Size: 13 cm x 13 cm x 15 cm height (5.1" x 5.1" x 7"). Directions: Simply open the lid, fill it with hay, even add some treats, and close shut. WARNING: This item may not be used as a running wheel, and could be dangerous if used as one.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Living World Ergonomic Dish - White

Dhs. 22.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Living World Ergonomic Dish - White - Bowls & Bottles

Living World Ergonomic Dish - Terracotta

Dhs. 19.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Living World Ergonomic Dish - Terracotta - Bowls & Bottles

Living World Ergonomic Dish - Purple

Dhs. 19.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Living World Ergonomic Dish - Purple - Bowls & Bottles

Living World Ergonomic Dish - Blue

Dhs. 19.00

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Living World Ergonomic Dish - Blue - Bowls & Bottles

Simple Solution Cage & Hutch Anti Bacteria Cleaner

Dhs. 47.25

A kind and effective way of cleaning your little pets homes. This Simple Solution Cage & Hutch Cleaner contains the kindest, most effective natural oils including clove leaf, eucalyptus and peppermint. The formulation also helps prevent limescale buildup too. Trigger Spray 500ml bottle.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods