Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai, Sharjah & Ajman: "Next Day" Delivery applies for orders placed before 6pm from Friday to Wednesday. Orders placed after 6pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

“Free Delivery” is applicable for orders over AED105 across the United Arab Emirates that are being delivered to your home or office, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply to Dubai, Sharjah and Ajman delivery fees are AED35, for all other Emirates delivery charges are AED50.

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Fresh Magic Crystal Cat Litter

Dhs. 23.50 Dhs. 19.75 Save Dhs. 3.75

Fresh Magic Crystal Cat Litter is made of specially-processed natural silica crystals that dont simply mask or bury odor – they completely eliminate odor. 100% safe, biodegradable, and environmentally-friendly. This is the litter you’ve been searching for!

It is composed of silica sand (SiO2), one of the most abundant substances in nature. Through advanced processing, this sand is converted into crystals; each crystal contains millions of microscopic pores, which exhale moisture from cat urine. The quartz sand is heated to melting temperature and then rapidly cooled in water. Next, it is dried out, sifted and sized.

This advanced technology provides the greatest odor control of any type of litter. The crystals also pull moisture from the droppings, which further minimizes odor. It is becoming the favorite among those with smaller living quarters, such as apartments or townhomes, because of its very superior odor control.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Petkin Vanilla Cat Litter Deodorizer

Dhs. 50.00 Dhs. 35.00 Save Dhs. 15.00

Keep your cats litter box smelling fresh and clean every day with new Aromatherapy Cat Litter Deodorizer. Special 2-in-1 formula combines the maximum deodorizing power of pure baking soda with extra freshening aromatherapy essences. Simply add to your cats litter box. Moisture activated formula freshens the box and surrounding area with soothing aromatherapy essences each time your cat uses the litter box. Works with all types of cat litter including clay, scoopable and natural. Ideal for multiple cat house holds.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Catit Magic Blue Purifier Refill Pads

Dhs. 39.00 Dhs. 29.00 Save Dhs. 10.00

These Catit Magic Blue Purifier Refill Pads are used inside the Catit Magic Blue Purifier Cartridge, a non-toxic litter box air purifying cartridge that efficiently reduces the ammonia inside your cats litter box, creating a safe and cat-friendly environment. Magic Blue is a non-toxic litter box filter that absorbs and retains up to 80% of ammonia and reduces fecal odors by an average of 40%, depending on your cats diet. This packaging contains 6 Magic Blue filter pads for 3 months.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Catit Cat Love Giraffe Scratcher

Dhs. 52.50 Dhs. 42.00 Save Dhs. 10.50

Made of thick corrugated cardboard, this stylish cat scratcher provides a safe scratching area for the feline friend. The scratcher provides your cat with many excellent benefits. It helps sharpen your cats claws, removes dead outer layers of claws, encourages exercise, and is excellent for relieving your felines pent up energy. Plus, it also helps protect your valuable furniture by providing a safe and dedicated area for your furballs scratching. With a stylish and contemporary sofa design, it is also comfortable for your cat to lounge on, and blends in nicely in a range of interior settings. The scratcher comes with catnip to help attract your cat. Dimension: 45 x 23 x 9 cm.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Mikki Scissor Claw Clippers

Dhs. 45.50 Dhs. 31.75 Save Dhs. 13.75

The Mikki Scissor Claw Clippers have an easy to use scissor action that makes trimming your pets nails simple to do. The precision cutting blades are heat treated for strength and durability and trim the nail in one smooth action. The clippers feature a finger rest for extra control for the groomer.

Please Note: Your pets claws have blood vessels known as the 'quick'. It is important that you do not cut into this area. It is easier to locate the quick by looking on the underside of the nail, if in doubt seek advice of your vet or pet groomer. Hold your pets foot carefully and ensure that you are in complete control before starting to trim the nail. Cut in one smooth action. If you are unsure cut off a small amount at a time. Keeping your pets nails trimmed is essential for good care and grooming. If you pet is particularly nervous or dislikes having their claws clipped, try using a Mikki Nail File.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Simple Solution Extreme Cat Stain & Odour Remover 946ml (Offer)

Dhs. 72.50 Dhs. 45.00 Save Dhs. 27.50

Simple Solution Cat Extreme Stain & Odor Remover is specifically formulated to eliminate cat tough odors and stains like urine, feces, and vomit while discouraging repeat spraying. The 3X cleaning formula is specifically designed to remove tough urine, blood, feces, and vomit stains and odor from carpets, bedding, fabric, and most water-safe surfaces. The professional strength formula of this Simple Solution Cat Extreme Stain & Odor Remover breaks down organic cat messes and is safe to use around children and pets when used as directed.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Simple Solution Extreme Cat Stain & Odour Remover 946ml (Offer)

Simple Solution Extreme Cat Stain & Odour Remover 500ml (Offer)

Dhs. 41.00 Dhs. 25.00 Save Dhs. 16.00

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Simple Solution Extreme Cat Stain & Odour Remover 500ml (Offer)

Petkin Vanilla Deodorizing Cat Litter Box Liners

Dhs. 50.00 Dhs. 35.00 Save Dhs. 15.00

Keep your litter box fresh and clean with new aromatherapy scented deodorizing litter box liners. Heavy duty scratch resistant liners are jumbo size to fit most litter boxes. Lasting scent keeps litter box fresh longer. Convenient drawstring closure makes for easy clean up - just pull, close and toss! Ideal for multiple cat households.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Petkin Vanilla Deodorizing Cat Litter Box Liners

Petstages Puzzle Scratcher

Dhs. 80.00 Dhs. 40.00 Save Dhs. 40.00

This fantastic Petstages Puzzle Scratcher is a fun play station style scratcher that will give your cat hours of entertainment. The corrigated cardboard that this scratcher play station is made from creates less mess during scratch time and is blasted with catnip and more fun for your cat. Petstages Puzzle Scratch is four seperate puzzle shapes that snap together to create a complete playscape. The scratcher pole and surface is great for scratching and grooming, your cat will love rubbing against the corners of this playscape. There are also varied size holes in the scratcher that are perfect for hiding treats and your cat will enjoy the natural hunting instinct that this encourages.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Petstages Dental Shrimpies

Dhs. 30.00 Dhs. 24.00 Save Dhs. 6.00

Help keep your precious cats teeth clean with these fun Petstages Dental Shrimpies (comes with two shrimpies in 1 pack). These cat chew toys are covered with a mesh material that helps to improve your cats dental health by providing a flossing and cleaning action to their teeth and gums while your cats chew. Cats have a natural instinct to bat and pounce and the Petstages Dental Shrimpies cat chew toy is lightweight enough for kitty to bat and swat and perfect for tossing to engage her playful pounce. Great for play and pampering, these cute cat chew toys also contain catnip and have a crinkle sound when played with to engage your cat during playtime and offer a fun way to improve and maintain their dental health.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Petstages Spin and Scratch

Dhs. 30.00 Dhs. 15.00 Save Dhs. 15.00

This Petstages Spin and Scratch satisfies you cats natural desire to chase and scratch. The corrugates board is great for scratching and the ball in the centre means this toy is always in motion. It also has a bell inside for added intrigue and fun for your cat.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Zeal Lamb & Salmon Morsels for Cats

Dhs. 52.50 Dhs. 38.00 Save Dhs. 14.50

The Zeal range of pure natural cat treats are wholesome and trusthworthy. These pure protein rich treats are two ingredients - lamb and salmon. Freeze-dried to lock in all the wholesome taste and natural goodness, these treats are grain and gluten free. Made from 100% pure beef and chicken sourced from New Zealand. Zeal Lamb & Salmon Morsels for Cats are tasty and soft. 100g packet.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Simple Solution Extreme Carpet Shampoo

Dhs. 99.75 Dhs. 65.00 Save Dhs. 34.75

Formulated with the same advanced cleansers used by professional carpet cleaners, this shampoo deep cleans and helps renew carpet and fabric color. Deep cleans carpets, rugs, drapes, and upholstery with enzyme power. This low-foaming concentrate works great in all brands of home extraction machines. Highly concentrated. 1L provides up to 100L of cleaning.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Torus Water Bowl 1L - Blue

Dhs. 246.75 Dhs. 150.00 Save Dhs. 96.75

Pets need plenty of fresh, clean water every day to remain healthy. As pet carers, it is our responsibility to ensure their needs are met. The Award Winning TORUS Pet Watering Bowls provides peace of mind that your pet has fresh water available all day. Storing up to 1-Liter (approx. 4 metric cups, 1 Quart or 0.25 Gallons) of water inside its reservoir walls and ideal for smaller pets. 1L is Suitable for cats and small dogs. 2L is suitable for larger size dogs. Each Torus bowl comes with one active carbon filter lasting one month. Remember to purchase a pack of replacement filters when shopping! Water stored inside the TORUS inner walls passes through a unique filter system as it automatically dispenses whenever your pet wishes to drink. Lock, fill and drink functions make TORUS Bowls ideal to take traveling. TORUS Watering Bowls do not require batteries or electrical connections. Conventional water bowls often contain only a limited amount of water which can be further reduced by evaporation or spills and requiring ongoing refilling. Conventional bowls often move creating mess when used with larger pets, multi-pets or in busy homes. Water stored inside the walls ensures an ample supply of water, protected from dust and contaminants. The bulk of your pets water is stored and protected inside the hollow walls of TORUS. Each time you pet takes a drink, replacement water automatically flows from the storage area through the filter into the drinking well. Active carbon in the replacement filter reduces flavors and trace elements commonly presented in municipal water supplies. Low profile geometry and soft rubber feet help prevent accidental spills by boisterous pets or passers-by. Its composition (BPA Free) keeps water cooler while in the reservoir walls. The water level in the drinking well is always high enough to allow easy drinking but low enough to minimise water spills and splashes.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Vets Best Flea & Tick Wipes for Dogs & Cats

Dhs. 82.00 Dhs. 41.00 Save Dhs. 41.00

Step up your war on fleas and ticks with Vets Best Flea & Tick Wipes for Dogs & Cats. Repells mosquitoes, too! Target unwanted pests with a durable wipe loaded with certified natural essential oils. Ultra-soft wipes clean and deodorize your pet’s coat while killing fleas, flea eggs, and ticks by contact. Safe and easy to apply around your pet’s ears, and other sensitive areas when used as directed. Plant-based ingredients, including certified natural essential oils, peppermint oil and eugenol (from clove plants). Wipe material is free of unnatural plastic resins. Package contains 50 ultra-soft wipes that allow for targeted application especially to sensitive areas, such as around the ears. May use directly on dogs and cats 12 weeks or older, as directed. May also use on home surfaces, for instance baseboards, pet bedding, or collars. Proven effective against fleas and ticks, our durable and long-lasting wipes also clean and deodorize your pets coat.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Vets Best Flea & Tick Wipes for Dogs & Cats

Beaphar Anti-Hairball Malt Paste

Dhs. 39.00 Dhs. 29.00 Save Dhs. 10.00

Two pastes combined in one tube: an Anti-Hairball paste which helps prevent the formation of hairballs and a Bio-Mos paste which promote a healthy intestinal flora. Malt stimulates the natural passing of ingested hairs and therefore helps prevent the formation of hairballs. To feed to cats, mix with some wet food or tube directly into the mouth of fussy eaters.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods