Name: Acana Pacifica Cat
Brand: Acana
Price: 104.75 AED
Availability: InStock

Acana Pacifica Cat

Dhs. 104.75

Reflecting the rich maritime harvest from Canadas cold and pristine Pacific waters, ACANA Pacifica is loaded with fresh and regional Canadian fish, sustainable and wild-caught off North Vancouver Island. Bursting with Pacific herring, pilchard, flounder, hake, and rockfish, ACANA Pacifica nourishes your cat naturally, without long lists of additives. Free of grains or gluten, ACANA Pacifica is loaded with 75% fish. Trusted everywhere, protein-rich ACANA promotes peak physical conditioning in cats of all breeds and life stages. Package Sizes: 1.8kg and 4.5kg.

Ingredients: Fresh whole Pacific herring (16%), fresh whole Pacific pilchard (13%), fresh whole arrowtooth flounder (8%), whole herring meal (8%), Pacific cod meal (8%), whole whiting meal (8%), whole green peas, whole red lentils, whole chickpeas, whole green lentils, pollock oil (6%), fresh whole silver hake (4%), fresh whole redstripe rockfish (4%), whole pinto beans, whole yellow peas, cold-pressed sunflower oil, sun-cured alfalfa, dried brown kelp, fresh pumpkin, fresh butternut squash, fresh parsnips, fresh green kale, fresh spinach, fresh mustard greens, fresh turnip greens, fresh carrots, fresh Red Delicious apples, fresh Bartlett pears, freeze-dried cod liver (0.1%), fresh cranberries, fresh blueberries, chicory root, turmeric root, milk thistle, burdock root, lavender, marshmallow root, rosehips, enterococcus faecium. SUPPLEMENTS: Choline, Vitamin E, Zinc Chelate, Copper Chelate, Vitamin K. *Preserved with mixed tocopherols, a tocopherol rich extract of natural origin – Vitamin E and Rosemary Oil.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Acana Dog Prairie Poultry (11.4kg)

Dhs. 353.00

Loaded with nourishing meat protein, ACANA Prairie Poultry features free-run chicken & turkey and cage-free eggs raised on prairie farms, and delivered to our kitchen FRESH or RAW in WholePrey ratios. Entirely free of gluten, ACANA Prairie Poultry is loaded with 50% meat — up to twice as much as most pet specialty dog foods. ACANA Prairie Poultry’s rich meat and WholePrey inclusions supply nutrients the natural way, limiting supplementation to vitamins A, B5, D3, and E, choline, and zinc. Everything else your dog needs is supplied from our ingredients. ACANA Classics include home-grown steel-cut oats that help promote stable blood sugar and peak physical conditioning. Packaging Size: 11.4kg.

Ingredients: Chicken meal (25%), steel-cut oats (23%), fresh chicken meat (5%), fresh chicken giblets (liver, heart, kidney) (5%), whole red lentils, whole green peas, whole green lentils, fresh turkey meat (4%), cage-free eggs (4%), chicken fat (4%), whole garbanzo beans, whole yellow peas, whole oats, herring oil (3%), sun-cured alfalfa, lentil fibre, dried brown kelp, fresh pumpkin, fresh butternut squash, fresh parsnips, fresh green kale, fresh spinach, fresh carrots, fresh Red Delicious apples, fresh Bartlett pears, freeze-dried chicken liver (0.1%), salt, fresh cranberries, fresh blueberries, chicory root, turmeric root, milk thistle, burdock root, lavender, marshmallow root, rosehips. SUPPLEMENTS: VITAMIN A, VITAMIN D3, VITAMIN E, CHOLINE CHLORIDE, ZINC CHELATE, VITAMIN B5.*Contains mixed tocopherols (a tocopherol rich extract of natural origin- Vitamin E and Rosemary Oil). Also contains the probiotic Enterococcus faecium.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Acana Dog Prairie Poultry (11.4kg) - Dog Food

Acana Adult Large Breed (11.4kg)

Dhs. 353.00

This ultimate food mimics the type of food Mother Nature evolved your big dog to eat. Just like his wild cousins, your large-breed dog is a carnivore, possessing a biological need for a diet rich and varied in fresh, whole meat. Thats why ACANA Adult Large Breed is loaded with free-run chicken, wild-caught flounder, and cage-free eggs. ACANA Adult Large Breed is loaded with 60% meat, up to twice as much as most pet specialty dog foods. Excess weight can stress bones and joints, so ACANA is free of grains or gluten, providing extra meat protein to promote lean muscle mass while managing body fat. Packaging Size: 11.4kg.

Ingredients: Fresh chicken meat (13%), chicken meal (12%), turkey meal (11%), red lentils, whole green peas (8%), field beans, fresh chicken giblets (liver, heart, kidney) (4%), herring meal (4%), fresh cage-free eggs (4%), fresh whole flounder (4%), herring oil (3%), chicken fat (3%), sun-cured alfalfa, green lentils, whole yellow peas, pea fibre, fresh chicken cartilage (2%), dried brown kelp, fresh whole pumpkin, fresh whole butternut squash, fresh whole parsnips, fresh kale, fresh spinach, fresh mustard greens, fresh turnip greens, fresh whole carrots, fresh Red Delicious apples, fresh Bartlett pears, freeze-dried chicken liver, freeze-dried turkey liver, fresh whole cranberries, fresh whole blueberries, chicory root, turmeric, milk thistle, burdock root, lavender, marshmallow root, rose hips. SUPPLEMENTS: Zinc chelate. Vitamin E (preservative). *Contains mixed tocopherols (a tocopherol rich extract of natural origin-Vitamin E and Rosemary Oil). Also contains the probiotic Enterococcus faecium.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Acana Adult Large Breed (11.4kg) - Dog Food

Acana Indoor Entree Cat Dry Food

Dhs. 94.50

Feed your little wildcat a diet packed with quality animal ingredients. ACANA’s new Indoor Entree recipe is brimming with free-run chicken and turkey, and tender, delicious rabbit to nourish your cat completely and deliver nutrients naturally. With a savory flavor, ACANA Indoor Entree has the nutrients your indoor cat needs with a taste that they’ll love.

Benefits of Acana's NEW Indoor Entree Food for Cats:

Promotes Healthy Skin & Coat: Balanced Omega Fatty Acids Support Healthy Skin & a Shiny Coat
Supports Weight Management: Balanced calories from protein and fat, plus naturally occurring L-carnitine, help maintain a healthy body weight
Encourages Lean Muscle Maintenance: High-quality protein helps build strong muscles
Craveable Taste: Small Prey Animal Ingredients and Freeze-Dried Liver Provide a Delicious Taste

Feeding Guide for Acana Cats:

Ingredients: Deboned chicken, chicken meal, herring meal, oatmeal, whole peas, chicken fat, ground miscanthus grass, deboned turkey, whole green lentils, whole chickpeas, whole herring, natural chicken ﬂavor, lentil ﬁber, deboned rabbit, chicken cartilage, chicken liver, chicken heart, whole cranberries, dried kelp, choline chloride, zinc proteinate, mixed tocopherols (preservative), vitamin E supplement, taurine, vitamin D3 supplement, vitamin A acetate, L-carnitine, DL-methionine, copper proteinate, niacin, thiamine mononitrate, riboﬂavin, calcium pantothenate, pyridoxine hydrochloride, folic acid, vitamin B12 supplement, biotin, ascorbic acid (vitamin C), citric acid (preservative), rosemary extract, dried Lactobacillus acidophilus fermentation product, dried Biﬁdobacterium animalis fermentation product, dried Lactobacillus casei fermentation product

METABOLIZABLE ENERGY: 3630 kcal/kg (414 kcal per 8 fl. oz cup), with 39% from protein, 29% from carbohydrates, and 32% from fat.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Acana Puppy & Junior Large Breed (11.4kg)

Dhs. 353.00

Suitable for large-breed puppies that will wiegh over 25kg at maturity. Large-breed puppies are best fed a diet rich in meat and protein to develop muscles and manage body weight, reducing stress on developing bones and joints. Thats why ACANA Puppy Large Breed is loaded with free-run chicken, wild-caught flounder, and cage-free eggs. Free of grains or gluten, ACANA is rich in meat proteins to promote your puppy’s peak development and conditioning. ACANA Puppy Large Breed is loaded with 70% meat — up to twice as much as most pet specialty dog foods. Packaging Size: 11.4kg.

Ingredients: Fresh chicken meat (16%), chicken meal (15%), turkey meal (14%), red lentils, whole green peas, fresh chicken giblets (liver, heart, kidney) (6%), herring meal (4%), cage-free eggs (4%), fresh whole flounder (4%), herring oil (3%), sun-cured alfalfa (2%), field beans (2%), green lentils, whole yellow peas, pea fibre, chicken fat (2%), fresh chicken cartilage (2%), dried brown kelp, fresh whole pumpkin, fresh whole butternut squash, fresh whole parsnips, fresh kale, fresh spinach, fresh mustard greens, fresh turnip greens, fresh whole carrots, fresh Red Delicious apples, fresh Bartlett pears, freeze-dried chicken liver, freeze-dried turkey liver, fresh whole cranberries, fresh whole blueberries, chicory root, turmeric, milk thistle, burdock root, lavender, marshmallow root, rose hips. SUPPLEMENTS: Zinc chelate. Vitamin E (preservative). *Contains mixed tocopherols (a tocopherol rich extract of natural origin- Vitamin E and Rosemary Oil). Also contains the probiotic Enterococcus faecium.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Acana Puppy & Junior Large Breed (11.4kg) - Dog Food

Acana Adult Small Breed (2kg)

Dhs. 99.25

Dogs have evolved as carnivores, biologically adapted for a diet rich and varied in meats with smaller amounts of vegetables and fruits. Thats why ACANA Adult Small Breed is loaded with free-run chicken, wild-caught flounder, and cage-free eggs. Suitable for small breed dogs from the age of 1 year and up. ACANA Adult Small Breed is loaded with 60% meat — up to twice as much as most pet specialty dog foods. Packaging Size: 2kg.

Ingredients: Fresh chicken meat (12%), chicken meal (12%), turkey meal (12%), red lentils, whole green peas, field beans, chicken fat (5%), fresh chicken giblets (liver, heart, kidney) (4%), herring meal (4%), cage-free eggs (4%), fresh whole flounder (4%), herring oil (2%), sun-cured alfalfa (2%), green lentils (2%), whole yellow peas, pea fibre, fresh chicken cartilage (1%), dried brown kelp, fresh whole pumpkin, fresh whole butternut squash, fresh whole parsnips, fresh kale, fresh spinach, fresh mustard greens, fresh turnip greens, fresh whole carrots, fresh Red Delicious apples, fresh Bartlett pears, freeze-dried chicken liver, freeze-dried turkey liver, fresh whole cranberries, fresh whole blueberries, chicory root, turmeric, milk thistle, burdock root, lavender, marshmallow root, rose hips. SUPPLEMENTS: Zinc chelate. Vitamin E (preservative). *Contains mixed tocopherols (a tocopherol rich extract of natural origin- Vitamin E and Rosemary Oil). Also contains the probiotic Enterococcus faecium.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Acana Adult Small Breed (2kg) - Dog Food

ACANA Yorkshire Pork

Dhs. 99.25

ACANA Yorkshire Pork is a limited-ingredient food featuring 50% pork, a single, easily digestible animal protein, making it ideal for dogs with food sensitivities or picky eaters of all breeds and life stages. Raised on prairie farms, our fresh Yorkshire Pork arrives in richly nourishing WholePrey ratios of meat, organs, and cartilage or bone that mirror the natural diet, while fresh squash and whole pumpkin support healthy digestion. Prepared from the best and freshest ingredients in our award-winning NorthStar Kitchen, this Biologically Appropriate food is richly nourishing with a taste that dogs crave. Read our ingredients and we think you’ll agree!

HOW MUCH MEAT? ACANA Yorkshire Pork is loaded with 50% pork.
HOW MUCH FRESH MEAT? 1/2 of the pork in ACANA Singles is FRESH and 1/2 is dried.
HOW MANY MEATS? ACANA Yorkshire Pork features a single animal protein in WholePrey ratios of meat, organs, and cartilage or bone. (Yorkshire pork– meat, liver, heart, kidney, and cartilage or bone from Alberta ranches.)

ACANA Yorkshire Pork features a rich inclusion of quality ingredients that are raised and supplied by people we know and trust, and delivered to our award-winning NorthStar Kitchen fresh or raw.Fresh Yorkshire pork (16%), pork meat meal (16%), whole green peas, whole red lentils, fresh pork liver (6%), pork fat (6%), fresh pork kidney (4%), fresh whole butternut squash (4%), whole garbanzo beans, whole green lentils, whole yellow peas, dried pork cartilage (2%), lentil fibre, marine algae (1.2%) (pure and sustainable source of DHA and EPA), fresh whole pumpkin, dried brown kelp, freeze-dried pork liver (0.1%), salt, fresh whole cranberries, fresh whole blueberries, chicory root, turmeric root, milk thistle, burdock root, lavender, marshmallow root, rosehips, enterococcus faecium.SUPPLEMENTS: Vitamin D3, Vitamin E, Zinc Chelate, Copper Chelate.*Preserved with mixed tocopherols, a tocopherol rich extract of natural origin – Vitamin E and Rosemary Oil.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Acana Puppy Small Breed (2kg)

Dhs. 99.25

To support their rapid physical development, small-breed puppies benefit from a diet rich in proteins and fats from a diversity of fresh, whole meats. For puppies weighing up to 9kg at maturity. ACANA Puppy Small Breed is loaded with free-run chicken, wild-caught flounder, and cage-free eggs. Free of grains or gluten, ACANA is rich in meat protein to promote your puppy’s peak development and conditioning. ACANA Puppy Small Breed is loaded with 70% meat — up to twice as much as most pet specialty dog foods. Packaging Size: 2kg.

Ingredients: Fresh chicken meat (16%), chicken meal (13%), turkey meal (12%), red lentils, whole green peas, fresh chicken giblets (liver, heart, kidney) (7%), chicken fat (7%), cage-free eggs (4%), fresh whole flounder (4%), herring meal (3%), herring oil (2%), sun-cured alfalfa, green lentils, field beans, whole yellow peas, pea fibre, fresh chicken cartilage (2%), dried brown kelp, fresh whole pumpkin, fresh whole butternut squash, fresh whole parsnips, fresh kale, fresh spinach, fresh mustard greens, fresh turnip greens, fresh whole carrots, fresh Red Delicious apples, fresh Bartlett pears, freeze-dried chicken liver, freeze-dried turkey liver, fresh whole cranberries, fresh whole blueberries, chicory root, turmeric, milk thistle, burdock root, lavender, marshmallow root, rose hips. SUPPLEMENTS: Zinc chelate. Vitamin E (preservative). *Contains mixed tocopherols (a tocopherol rich extract of natural origin- Vitamin E and Rosemary Oil). Also contains the probiotic Enterococcus faecium.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Acana Puppy Small Breed (2kg) - Dog Food

Acana Puppy & Junior Medium Breed (6kg)

Dhs. 204.00

By nature, all puppies are carnivores which means they are biologically adapted for a diet rich and varied in fresh whole meats with smaller amounts of vegetables and fruit. ACANA Puppy & Junior is brimming with free-run chicken and cage-free eggs from prairie farms, and wild-caught flounder from North Vancouver Island, delivered fresh or raw to nourish completely. Suitable for all breed size puppies weighing 1-25kg at maturity. Free of grains or gluten, ACANA is rich in meat proteins to promote your puppy’s peak development and conditioning. ACANA Puppy & Junior is loaded with 70% meat — up to twice as much as most pet specialty dog foods. Available packaging - 2kg and 6kg.

Ingredients: Fresh chicken meat (16%), chicken meal (13%), turkey meal (13%), red lentils, whole green peas, fresh chicken giblets (liver, heart, kidney) (6%), chicken fat (6%), cage-free eggs (4%), fresh whole flounder (4%), herring meal (3%), herring oil (3%), sun-cured alfalfa (2%), green lentils, field beans (2%), whole yellow peas, pea fibre, fresh chicken cartilage (2%), dried brown kelp, fresh whole pumpkin, fresh whole butternut squash, fresh whole parsnips, fresh kale, fresh spinach, fresh mustard greens, fresh turnip greens, fresh whole carrots, fresh Red Delicious apples, fresh Bartlett pears, freeze-dried chicken liver, freeze-dried turkey liver, fresh whole cranberries, fresh whole blueberries, chicory root, turmeric, milk thistle, burdock root, lavender, marshmallow root, rose hips. SUPPLEMENTS: Zinc chelate. Vitamin E (preservative). *Contains mixed tocopherols (a tocopherol rich extract of natural origin- Vitamin E and Rosemary Oil). Also contains the probiotic Enterococcus faecium.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.