PetAg Esbilac Instant Powder Puppy Formula is the number 1 selling puppy milk replacer for puppies newborn to six weeks. Recommended as a food source for orphaned or rejected puppies or those nursing, but needing supplemental feeding. Contains prebiotics and probiotics, a source of live naturally occurring microorganisms and supplies the newborn with the necessary vitamins and minerals to ensure proper development and growth. Formulated to provide a caloric pattern similar to mothers milk in protein, fat, and carbohydrates. Easy to digest, highly palatable, easy to mix formula that is also ideal as a supplement for adult dogs post-surgery and convalescence. Directions for Mixing: Gently stir or shake one part powdered Esbilac into two parts warm water. Do not mix more Esbilac than can be consumed in 24 hours. Do not use a blender. Reconstituted Esbilac should be kept refrigerated but not for longer than 24 hours. Directions for Feeding: All puppies should ideally receive their mothers milk for at least 2 days, if possible. The colostrum milk gives extra nutrition and temporary immunity against some diseases. Warm reconstituted Esbilac to room or body temperature before serving. Feed puppies 2 tablespoons (30mL) of liquid Esbilac per 4 oz. (115g) of body weight daily. The daily feeding amount should be divided into equal portions for each feeding. Puppies needs will vary and this amount may have to be increased or decreased, depending on the individual. Young and/or weak puppies should be fed every 3 to 4 hours. Older puppies can do well being fed every 8 hours.

Delivery Timings:

Please note, we do not deliver on Fridays or public holidays.

Dubai: "Next Day" Delivery applies for orders placed before 5pm from Friday to Wednesday. Orders placed after 5pm cannot be guaranteed for "Next Day" delivery and will be moved to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received on Thursday will be delivered on Saturday.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of two (2) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED105 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED105, delivery charges apply. Delivery fees are AED35 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED45 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

PetAg Esbilac Instant Powder Puppy Formula - Milk &

PetAg Vitamin & Mineral Gel For Cats

Dhs. 36.75

PetAg Vitamin & Mineral Gel For Cats is suitable for cats 4 months and older and provides them a good source of basic daily vitamins and mineral supplementation. Helps support a healthy immune system, bone health, energy, and skin and coat health. An easy-to-feed gel cats prefer over tablets and soft chews. Palatable chicken flavor cats enjoy.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

PetAg Vitamin & Mineral Gel For Cats - Cat Health & Grooming

PetAg KMR Instant Powder Kitten Formula

Dhs. 147.00

PetAg KMR Instant Powder Kitten Formula is the Number 1 selling milk replacer for kittens newborn to six weeks. Recommended as a food source for orphaned or rejected kittens or those nursing, but needing supplemental feeding. Also recommended for growing kittens or adult cats that require a source of highly digestible nutrients. Contains prebiotics and probiotics, a source of live naturally-occurring micororganisms. Supplies necessary vitamins and minerals to ensure proper development and growth. Formulated to provide a caloric pattern similar to mother's milk in protein, fat, and carbohydrates. Easy to digest, highly palatable, easy to mix formula that is also ideal supplement for post-surgery and convalescence. Directions for Mixing: Gently stir or shake one part powdered KMR into two parts warm water. Do not mix more KMR than can be consumed in 24 hours. Do not use a blender. Reconstituted KMR should be kept refrigerated for no more than 24 hours. Directions for Feeding: All kittens should receive their mothers milk for at least 2 days, if possible. The colostrum milk gives extra nutrition and temporary immunity against some diseases. Warm reconstituted KMR to room or body temperature before serving. Feed kittens 2 tablespoons (30mL) of liquid KMR per 4 oz. (115g) of body weight daily. The daily feeding amount should be divided into equal portions for each feeding. Kittens needs will vary and this amount may have to be increased or decreased, depending on the individual. Young and/or weak kittens should be fed every 3 to 4 hours. Older kittens can do well being fed every 8 hours. For pregnant and lactating queens: Feed 2 teaspoons (4g) KMR powder per 5 lbs. (2.2kg) body weight daily. Growing kittens already on solid food, show cats and/or convalescing cats: Feed 1 teaspoon (2g) KMR powder per 5 lbs. (2.2kg) body weight daily by top dressing food.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

PetAg KMR Instant Powder Kitten Formula - Kitten Milk

PetAg Vitamin & Mineral Gel For Dogs

Dhs. 52.50 Dhs. 42.50 Save Dhs. 10.00

PetAg Vitamin & Mineral Gel For Dogs is suitable for dogs 4 months and older and supplies a significant source of basic daily vitamins and mineral supplementation. Helps support a healthy immune system, bone health, energy, and skin and coat health. An easy-to-feed gel dogs prefer over tablets and soft chews. Palatable chicken flavor dogs enjoy.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

PetAg Vitamin & Mineral Gel For Dogs - Heathcare & Grooming

PetAg 2oz Nurser Kit

Dhs. 26.25 Dhs. 20.00 Save Dhs. 6.25

A nurser kit developed to promote the natural feeding of Esbilac, KMR or other liquids to animals. Bottles and nipple specially designed for small babies. Bottle feeding allows animal to refuse formula when full. Nursing action develops facial muscles and stimulates the normal flow of saliva. The Bottle in this PetAg 2oz Nurser Kit is durable enough to stand up to repeated use and is marked with graduations to make monitoring food intake easier and to help prevent over or under feeding. The nipples provided in this kit are constructed of durable, flexible silicon that are readily acceptable. Comes with a cleaning brush suitably sized to reach inside the bottle to make washing thorough and easy.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

PetAg Nipples (5 pieces)

Dhs. 10.50

Bottle nipples specially designed for small and large baby animals - puppies, kittens, small pets, rodents etc. The 2 oz. nipples are suitable for small animals and 4oz for larger animals. Elongated and balloon styles for longer palates, wildlife and exotic species. Constructed of durable, flexible silicon that are readily acceptable. Before use make a hole in the nipple using one of the following methods: Cross cut nipple with a razor blade. Using a strong needle or cuticle scissors, enter and exit the tip of the nipple as though you were making a very small stich or snip, pull the needle out removing a small piece of the nipple. Check flow with water. A steady drip or thin stream should be achieved when a slight pressure is applied to the nipple. If one or more of the animals is ill use a different bottle or feed ill animal last. Wash bottle, cap and nipple with hot soapy water and rinse thoroughly after each feeding session. If animal is too small or weak to nurse, consult your veterinarian.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

PetAg Nipples (5 pieces) - 2oz - Milk & Replacers

PetAg Hairball Solution Gel for Cats

Dhs. 42.00

PetAg Hairball Solution Gel for Cats is recommended as a supplement to help eliminate and prevent hairballs in cats 6 months and older. Directions for Use: For cat hairballs, give 1/2 teaspoon (2.2 g) daily for 2-3 days. To prevent hairballs, give 1/4-1/2 teaspoon (1.1 g- 2.2 g) twice per week. Administer orally. Cautions: Safe use in pregnant animals or animals intended for breeding has not been proven. If animal’s condition worsens or does not improve, stop product administration and consult your veterinarian. For use in cats only. Recommended to help reduce and prevent hairballs. Warnings: For animal use only. Keep out of reach of children and animals. In case of accidental overdose, contact a health care professional immediately. Storage: Store in a cool dry place.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

PetAg Hairball Solution Gel for Cats - Cat Health & Grooming

PetAg Goats Milk Esbilac Powder for Puppies

Dhs. 141.75

PetAg Goats Milk Esbilac Powder for Puppies is a milk formula for puppies newborn to six weeks with sensitive digestive systems. Recommended as a food source for orphaned or rejected puppies or those nursing, but needing supplemental feeding. Also recommended for growing puppies or adult dogs that are stressed and require a source of highly digestible nutrients. Formulated to provide a caloric pattern similar to mothers milk in protein, fat and carbohydrates and supplies the necessary vitamins and minerals to ensure proper development and growth. Easy to digest, highly palatable, easy to mix formula. Ideal supplement for post-surgery and convalescence. Directions for Mixing: Gently shake or stir one part powdered PetAg Goats Milk Esbilac Powder for Puppies into two parts of warm water. Directions for Feeding: All puppies should receive their mothers milk for at least 2 days, if possible. The colostrum milk gives extra nutrition and temporary immunity against some diseases. Warm reconstituted PetAg Goats Milk Esbilac Powder for Puppies to room or body temperature before serving. Feed puppies 2 tablespoons (30mL) of liquid PetAg Goats Milk Esbilac Powder for Puppies per 4 ounces (115g) of body weight. The daily feeding rate should be divided into equal portions for each feeding. Puppies needs will vary and this amount may have to be increased or decreased, depending on the individual. Young and/or weak puppies may need to be fed reconstituted GME every 3 or 4 hours.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods