Name: Royal Canin SHN Mini Starter 1kg
Brand: Royal Canin
Price: 76.5 AED
Availability: InStock

Royal Canin SHN Mini Starter 1kg

Dhs. 76.50

Suitable for dogs weighing up to 10kg as well as for its weaning puppies up to 2 months old. From a nutritional perspective, it’s very important that your mini breed dogs and its young pups eat food that’s specifically tailored to their unique nutritional requirements.
ROYAL CANIN Mini Starter Mother & Babydog is designed with using ROYAL CANIN’s ‘Start Complex’ – an exclusive combination of nutritional elements the same as those in the mother’s milk – reinforced with specific nutrients that contribute to supporting the puppies’ digestive health and natural defences.
The nutritional profile of ROYAL CANIN Mini Starter Mother & Babydog is adapted to the mother’s high energy requirements at the critical period during the end of gestation and the beginning of lactation.
The kibble is also easy to rehydrate to a porridge-like consistency; essentially by soaking the kibble. This consistency is not only very palatable for the mother, but also facilitates the puppies’ transition from their mother’s milk to more solid food in order to wean them effectively.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Royal Canin Size Health - Maxi Puppy Wet Food (10x140g)

Dhs. 100.00

Suitable for puppies up to 15 months old that will have an adult weight between 26-44 kg, ROYAL CANIN Maxi Puppy in Gravy is specially formulated with all the nutritional needs of your large puppy in mind.
To support your puppy’s natural defences during this key growth period, ROYAL CANIN Maxi Puppy in Gravy contains an exclusive complex of antioxidants – including vitamin E – that helps to support your puppy’s immune system while it’s still developing.
The highly digestible protein and prebiotics in ROYAL CANIN Maxi Puppy in Gravy help to support good digestive activity and a healthy balance of intestinal flora.
ROYAL CANIN Maxi Puppy in Gravy contains a moderate energy content to meet the moderate energy needs of large breed puppies like yours.
To cater to each dog’s individual preferences, ROYAL CANIN Maxi Puppy is also available as dry food, with crunchy and tasty kibble.
If you’re considering mixed feeding, simply follow our feeding guidelines to ensure your dog gets an accurate amount of both wet and dry food for optimal benefit.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Royal Canin SHN Wet Food Maxi Puppy pouches (10x140g) - Dog

Royal Canin Size Health - Medium Puppy Wet Food (10x140g)

Dhs. 103.00

Suitable for puppies up to 12 months old that will have an adult weight between 11-25 kg, ROYAL CANIN Medium Puppy in Gravy is specially formulated with all the nutritional needs of your medium sized puppy in mind.
Thanks to an exclusive complex of antioxidants – including vitamin E – ROYAL CANIN Medium Puppy in Gravy helps to support your puppy’s immune system while its natural defences are developing gradually.
What’s more, key nutrients are included to support your puppy’s digestive health, as well as to help maintain a good balance of intestinal flora.
Medium breed puppies tend to have a short growth period. ROYAL CANIN Medium Puppy in Gravy has an increased energy content in order to meet the high energy needs that medium sized puppies like yours have.
To cater to each dog’s individual preferences, ROYAL CANIN Medium Puppy in Gravy is also available as dry food, with crunchy and tasty kibble.
If you’re considering mixed feeding, simply follow our feeding guidelines to ensure your dog gets an accurate amount of both wet and dry food for optimal benefit.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Royal Canin SHN Wet Food Medium Puppy Pouches (10x140g) -

Royal Canin Size Health - Mini Puppy Wet Food (12x85g)

Dhs. 88.00

Suitable for puppies aged up to 10 months that will have an adult weight of up to 10kg, ROYAL CANIN Mini Puppy in Gravy is specially formulated with all the nutritional needs of your mini puppy in mind.
ROYAL CANIN Mini Puppy in Gravy contains an exclusive complex of antioxidants – including vitamin E – to support its juvenile immune system while it’s still maturing.
ROYAL CANIN Mini Puppy in Gravy also contains many beneficial nutrients that help to support your puppy’s general digestive health.
What’s more, the intense energy content in ROYAL CANIN Mini Puppy in Gravy will meet the high energy needs of your small breed puppy.
To cater to each dog’s individual preferences, ROYAL CANIN Mini Puppy is also available as dry food, with crunchy and tasty kibble.
If you’re considering mixed feeding, simply follow our feeding guidelines to ensure your dog gets an accurate amount of both wet and dry food for optimal benefit.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Royal Canin SHN Wet Food Mini Puppy Pouches (12x85g) - Dog

The Innocent Hound Air-Dried Food - Gourmet Chicken Hotpot

Dhs. 210.00

The Innocent Hound Air-Dried Food - Gourmet Chicken Hotpot with Carrot & Thyme is a single protein complete food for dogs and puppies aged 8 weeks +.

Using only the highest quality minced chicken, which is a highly digestible, delicious source of protein with added vegetables and herbs for their flavour and nutrients. This chicken hotpot food also contains chicory root, a good source of prebiotics that help maintain a healthy digestion.

The Innocent Hound have created a unique type of food that has not been cooked or exposed to high temperatures, nor is it highly processed. The quality raw ingredients are simply mixed together then gently dried for up to 5 days resulting in a semi-moist, great tasting, healthy and nutritious feast.

Composition: Chicken (70%), dried sweet potato (12.5%), rapeseed glycerine, dried potato, minerals, dried carrot (1%), dried thyme (1%), dried chicory root, fibre, beet pulp

Analytical Constituents: Crude Protein 19.5%, Crude Fat 9%, Crude Fibre 2.5%, Crude Ash 7.5%, Moisture 28%, Calories 271kcal/100g

Nutritional Additives: Additives (per kg): Vitamins: Vitamin A 19,512IU, Vitamin D3 976IU, Vitamin E 163mg, Taurine 1,057mg; Trace Elements: Zinc (as Zinc Sulphate Monohydrate) 73mg, Iron (as Iron (II) Sulphate Monohydrate) 57mg, Manganese (as Manganese Sulphate Monohydrate) 10.5mg, Copper (as Copper (II) Sulphate Pentahydrate) 7mg, Iodine (as Calcium Iodate Anhydrous) 1.6mg, Selenium (as Sodium Selenite) 0.08mg; Amino Acids: DL-Methionine 1,951mg

The dry raw food can be stored at room temperature, and once opened the food will stay fresh for up to 8 weeks.

The complete food packaging is 100% recyclable. The cardboard box contains two resealable pouches to keep the food fresh.

The Innocent Hound's air-dried food is freshly prepared, raw British meat, combined with healthy fruit and vegetables - we simply remove the moisture using gentle air-flow. Our food is not cooked, or exposed to high temperatures, so the natural nutrients and vitamins are maintained. The result is a semi-moist, great tasting feast, that offers the health benefits of feeding a raw diet, with the convenience of a kibble.

This food can be stored at room temperature and served straight from the pack. There is no requirement to add water, refrigerate or freeze it.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.