Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

Beaphar Cat Trainer - 10ml - Litter & Hygeine

Beaphar Odour-Kill Cat Litter Deodorizer

Dhs. 35.00

Beaphar Odour-Kill Cat Litter Deodorizer is an innovative blend of natural friendly microbes, enzyme blockers and pleasant fragrance. The innovative enzyme blockers incorporated in this product mean that the odours are never given the chance to build.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Beaphar Odour-Kill Cat Litter Deodorizer - Litter & Hygeine

Cat's Best Natural Smart Pellets (5kg)

Dhs. 95.00

Cat’s Best Smart Pellets - SOFT CLUMPING & NON-STICKING
Cat’s Best Smart Pellets is the first cat litter in the form of clumping mini-pellets

The pellets’ special form stops them from sticking to a cat’s fur and paws, significantly reducing the problem of litter being accidentally carried out of the tray.

Cat’s Best Smart Pellets also use the natural power of refined active wood fibres, which effectively absorb liquids and odours - up to seven times their own volume - and trap them deep inside. This neutralises odours so effectively that the cat litter can remain in the litter tray for up to seven weeks. Cat’s Best Smart Pellets function best when you regularly dispose of the solid excretions and clumps that form after the cat has used the litter tray – using an original Cat’s Best cat litter shovel, which contains just the right hole spacing for the pellet size. This saves time and costs and ensures the type of hygiene and comfort that cats prefer. Like all Cat’s Best products, Cat’s Best Smart Pellets are made exclusively from renewable raw materials, which means they are both sustainable and biodegradable.

Cat hygiene with Cat’s Best – for lasting cleanliness

Does not stick to fur or paws and considerably reduces the amount of litter inadvertently carried out of the tray.
Made from renewable plant fibre-based raw materials – 100 % natural and with no chemical additives
Made from PEFC-certified secondary raw wood materials - no trees are felled to make Cat’s Best!
Very economical: an average of 21 kg of conventional cat litter is consumed per cat per month, but with Cat’s Best the figure is only about 2.1 kg. This is the quantity that needs to be bought, put into the tray, and ultimately disposed of.

Use & Disposable of these Cats Best Smart Pellets

Fill the tray with Cat‘s Best cat litter up to a height of 5-7 cm.
Remove clumps and solid excretions regularly. The Cat’s Best cat litter shovel is designed especially for the easy removal of clumps.
The weekly cleaning of the cat litter tray is a thing of the past. A complete change of Cat’s Best cat litter lasts for up to seven weeks.
Clumps* and solid excretions should be removed and disposed of in the domestic refuse, organic waste, compost or toilet. *Please observe local regulations.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

Cat's Best Original Organic Litter

Dhs. 128.00

The clumping litter that traps and absorbs odours permanently. As a clumping litter, Cat's Best Original makes use of the power of refined active wood fibres; these effectively absorb liquids and odours and trap them deep inside – up to seven times their own weight. This neutralises odours so effectively, that the cat litter can remain in the litter tray for up to seven weeks. Cat’s Best Original functions best when you regularly dispose of the solid excretions and clumps that form after the cat has used the litter tray – using an original Cat’s Best cat litter shovel, which contains just the right hole spacing for the grain size. This saves time and costs and ensures the type of hygiene and comfort that cats prefer. Cat’s Best Original is made exclusively of renewable raw materials, which means it is both sustainable and biodegradable. Available in 17.2kg bag.

Made from PEFC-certified secondary raw wood materials - no trees are felled to make Cat’s Best!

Very economical: an average of 21 kg of conventional cat litter is consumed per cat per month, but with Cat’s Best the figure is only about 2.1 kg. This is the quantity that needs to be bought, put into the tray, and ultimately disposed of.

Instructions:

Fill the tray with Cat‘s Best cat litter up to a height of 5-7cm. Remove clumps and solid excretions regularly and completely change the litter every 5-7 weeks.

Delivery Timings:

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods