Name: PREY Angus Beef (Limited Ingredient Formula) for Cats
Brand: Taste Of The Wild
Price: 135.0 AED
Availability: InStock

PREY Angus Beef (Limited Ingredient Formula) for Cats

Dhs. 135.00

Whether your cat has experienced food sensitivities or you just prefer to offer your pet a wholesome, simple diet, a limited ingredient cat food offers many benefits. This simplified recipe delivers complete nutrition with just three key ingredients, carefully selected vitamins and minerals, and guaranteed probiotics, which also help support digestion. 98% of the protein in this formula comes from pasture-raised Angus beef (55%) and lentils (43%), while sunflower oil delivers omega fatty acids and enhances flavor. Finally, this formula is free of grains and GMO ingredients, and does not contain any added artificial colors, flavors or preservatives.

3 KEY INGREDIENTS:

ANGUS BEEF - Pasture-raised beef is the #1 ingredient. No rendered meats or by-product meals.
LENTILS - A superfood packed with protein, fiber, complex carbohydrates and essential nutrients.
CHICKEN FAT - This healthy fat is rich in omega fatty acids.

Taste of the Wild PREY Angus Beef Formula for Cats is formulated to meet the nutritional levels established by the AAFCO Cat Food Nutrient Profiles for All Life Stages.

Ingredients:

Beef, lentils, chicken fat (preserved with mixed tocopherols), natural flavor, salmon oil (source of DHA), DL-Methionine, salt, potassium chloride, choline chloride, taurine, dried Lactobacillus plantarum fermentation product, dried Bacillus subtilis fermentation product, dried Lactobacillus acidophilus fermentation product, dried Enterococcus faecium fermentation product, dried Bifidobacterium animalis fermentation product, zinc proteinate, vitamin E supplement, niacin, manganese proteinate, copper proteinate, zinc sulfate, manganese sulfate, copper sulfate, thiamine mononitrate, vitamin A supplement, biotin, potassium iodide, calcium pantothenate, riboflavin, pyridoxine hydrochloride, vitamin B12 supplement, sodium selenite, vitamin D3 supplement, folic acid.

Contains a source of live (viable), naturally occurring microorganisms.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

PREY Angus Beef Limited Ingredient Formula for Cats (2.7kg)

PREY Angus Beef (Limited Ingredient Formula) for Cats

PREY Angus Beef (Limited Ingredient Formula) for Dogs

Dhs. 175.00

Taste of the Wild PREY Angus Beef Limited Ingredient Formula for Dogs is a simplified formula made with non-GMO ingredients. Limited ingredient diets more closely resemble the diet that nature intended for your pet and may be easier for some dogs to digest. PREY Angus Beef Formula for Dogs features pasture-raised Angus beef as the first of just four key ingredients. Despite having limited ingredients, your dog will not miss out on flavor or nutrition. Guaranteed probiotics help support digestion, while precise levels of vitamins and minerals, guaranteed antioxidants, omega fatty acids and DHA help ensure your dog gets the complete nutrition he or she needs, all with the rich, red-meat taste of beef dogs crave.

4 KEY INGREDIENTS:
ANGUS BEEF - Pasture-raised beef is the #1 ingredient. No rendered meats or by-product meals.
LENTILS - A superfood packed with protein, fiber, complex carbohydrates and essential nutrients.
TOMATO POMACE - Excellent source of soluble fiber and antioxidants.
SUNFLOWER OIL - The healthy fat is rich in omega fatty acids.

Taste of the Wild PREY Angus Beef Formula for Dogs is formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for All Life Stages, including growth of large size dogs (70 lbs. or more as an adult).

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

PREY Angus Beef Limited Ingredient Formula for Dogs (11.4kg)

PREY Trout Limited Ingredient Formula for Dogs

Dhs. 175.00

We believe everyone deserves to experience the benefits of simple and clean eating. And that includes our pets. Limited ingredient diets may also be easier for some dogs to digest. In this simplified, limited ingredient recipe, spring-fed trout is the first of just four key ingredients. Along with sunflower oil, trout also provides omega fatty acids that help maintain skin and coat health. Species-specific probiotics further support digestion, while guaranteed levels of antioxidants and DHA help support overall well-being. Finally, carefully selected vitamins and minerals ensure your dog is getting the balanced nutrition he or she requires with the unique taste of trout your dog will crave.

4 KEY INGREDIENTS:
TROUT - Spring-fed trout is the #1 ingredient. No rendered meats or by-product meals.
LENTILS - A superfood packed with protein, fiber, complex carbohydrates and essential nutrients.
TOMATO POMACE - Excellent source of soluble fiber and antioxidants.
SUNFLOWER OIL - The healthy fat is rich in omega fatty acids.

Taste of the Wild PREY Trout Formula for Dogs is formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for All Life Stages, including growth of large size dogs (70 lbs. or more as an adult).

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

PREY Trout Limited Ingredient Formula for Dogs - Dog Food

PREY Turkey Limited Ingredient Formula for Cats

Dhs. 135.00

The fowl your cats ancestors hunted didn’t live in a cage, so neither do ours. Cage-free turkey is the main ingredient in this simple but satisfying limited ingredient diet. 98% of protein comes from just two ingredients: 60% from turkey and 38% from lentils. Sunflower oil and carefully selected vitamins and minerals round out this complete diet, while guaranteed probiotics help support digestion. A limited ingredient diet represents a simpler way of eating and more closely resembles the diet nature intended. Now you can give your cat the complete nutrition she needs and a taste she craves, without the hunt.

3 KEY INGREDIENTS:
TURKEY - Cage-free turkey is the #1 ingredient. No rendered meats or by-product meals.
LENTILS - A superfood packed with protein, fiber, complex carbohydrates and essential nutrients.
SUNFLOWER OIL - The healthy fat is rich in omega fatty acids.

Taste of the Wild PREY Turkey Formula for Cats is formulated to meet the nutritional levels established by the AAFCO Cat Food Nutrient Profiles for All Life Stages.

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.

PREY Turkey Limited Ingredient Formula for Cats - Cat Food

PREY Turkey Limited Ingredient Formula for Dogs

Dhs. 175.00

Taste of the Wild PREY Turkey Limited Ingredient Formula for Dogs. The diet of the native canine was quite simple, consisting mainly of the prey they hunted. A simple, limited ingredient diet offers many benefits. They can be easier for some dogs to digest and may be ideal for dogs who have experienced sensitivities to certain ingredients. PREY Turkey Formula for Dogs features cage-free turkey as the first of just four key ingredients, followed by lentils, sunflower oil and tomato pomace which provide antioxidants, omega fatty acids and important nutrients such as DHA. Finally, guaranteed, species-specific probiotics help support digestion and carefully selected vitamins and minerals ensure your dog gets the simple yet complete nutrition he needs, without the hunt.

4 KEY INGREDIENTS:
TURKEY - Cage-free turkey is the #1 ingredient. No rendered meats or by-product meals.
LENTILS - A superfood packed with protein, fiber, complex carbohydrates and essential nutrients.
TOMATO POMACE - Excellent source of soluble fiber and antioxidants.
SUNFLOWER OIL - The healthy fat is rich in omega fatty acids.

Taste of the Wild PREY Turkey Formula for Dogs is formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for All Life Stages, including growth of large size dogs (70 lbs. or more as an adult).

Delivery Timings:

Please note, we do not deliver on Sunday's or public holidays, and have a very limited delivery schedule on Saturday.

Dubai: "Next Day" Delivery applies only to orders placed before 4pm from Monday to Thursday. Orders placed after 4pm cannot be guaranteed for "Next Day" delivery and will be re-scheduled to the following day. We will always try our best to get your order delivered as quickly as possible. Any orders received Friday to Sunday will be delivered on the following week.

Sharjah & Ajman: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Sharjah & Ajman are delivered within a maximum of three (3) working days. We always try to deliver as quickly as possible.

Abu Dhabi: We endeavour to ship all orders promptly and as quickly as possible. Deliveries within Abu Dhabi are delivered within a maximum of five (5) working days. We always try to deliver as quickly as possible.

Other Emirates: We endeavour to ship all orders promptly. Deliveries to other Emirates (not including Abu Dhabi, Dubai, Sharjah & Ajman) are received within seven (7) working days.

Delivery Charges:

Dubai, Sharjah & Ajman: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED40 (applicable to Dubai, Abu Dhabi, Sharjah and Ajman).

Other Emirates: “Free Delivery” is applicable for orders over AED150 that are being delivered to your home or office address, subject to availability of the item(s) you have ordered.

For orders valued below AED150, delivery charges apply. Delivery fees are AED50 (applicable to Abu Dhabi, Fujeirah, Ras Al Khaimah, Umm Al Quwain and other remote areas).

Shipping Terms:

www.happypets.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

All orders placed in this web shop are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided with the order. On the rare ocassion items may not be in stock due to manufacturer delays or shipping delays. You will be notified of any delay.

We will happily refund or exchange any items that are damaged or defective upon opening the packaging. If you have found the product has a defect or is damaged, please take photographic evidence and send to us within 48 hours of receiving the item.

ALL refunds will be given with store credit.

Credit refunds are only possible for damaged or defective products and will only be available after goods have been returned and inspected and will be in the original mode of payment.

If you wish to return any product that has been incorrectly purchased, please contact us within seven days at info@equestri-online.com. Return requests received after the seven day window will be charged a 20% restocking fee. Delivery charges are non-refundable and the cost of returning incorrectly purchased products is the responsibility of the customer.

We do not accept product returns if:

Products have been altered in any form their original purchase
Tags and labels have been removed or if original packaging is not available
Items have been used
Items that have been purchased on sale or promotions

Any consumables like Food, treats, supplement or medication product returns must be unopened, in original packaging with no defects and should have at least 6 months validity to be considered for return by us.

Please note that we reserve the right to refuse any returned items if the product has been used or tampered with.

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product(s) back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account. Please allow for up to 21 days for the refund transfer to be completed.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to refund policy.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@equestri-online.com. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.